Lifehacker, and excellent resource for, well, everything, has a great article entitled "How Can I Support My Tech-Challenged Loved Ones Without Going Insane?" that has tons of tips and resources for helping others with tech support issues. These tips and resources are great for educators and students too.

Some of the tips: Help and Support sites, Curriculum of tech support help, remote support, and more.

These resources can be used by educators to help other educators and students with tech issues, especially in these days of shrinking budgets and over worked IT and EdTech personnel.


Source:
http://lifehacker.com/5884612/how-can-i-support-my-tech+challenged-loved-ones-without-going-insane


Related:

Online Tech Tips - great tech help

Tech-Ease Tech Support Site

Teach Parents Tech - create tech support care packages

180 Technology Tips site

10 Tech Skills Every Student (and educator) Should Have

I had posted about this site a couple of years ago, but wanted to mention it to everyone again. 180 Technology Tips is a great resource for educators, providing free technology tips and help. You can visit the site or subscribe to get an email every school day (hence the 180 tips) with a short lesson on some aspect of technology. The site reviews web searching, Word and Excel tips, email, hardware and software, and much more. You can also look at the past lessons in the archive.

The tips are organized by date and by topic and  you can search the site.

Tech Ease is a site by the University of South Florida that provides tech support resources for educators. The site is broken down by Mac, Windows, and accessibility uses. Under each, there are subtopics such as using computers in the classroom, images, file sharing, chat, videos, email, hardware, the internet, and much more. There are ideas on using technology for accessibility with disabled students also.

The site is easy to navigate and has a huge amount of information available for educators. This is site you should definitely share with your colleagues.